Continuous Quality Improvement, Participant Guide

In the past 25 years, quality has become the predominant buzzword in all types of organizations.  Quality Management, Quality Improvement, Total Quality Management, and Continuous Quality Improvement have all come to mean one thing: improving performance through process improvement. 

8-Hour Course

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$24.95

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Course Description

Quality Management, Quality Improvement, Total Quality Management, and Continuous Quality Improvement have all come to mean one thing: improving performance through process improvement. For non-profits, quality improvement leads to an improvement in the quality of services and increase in number of clients served, and to increased profitability and improved morale. This training program teaches you how to set up and implement a quality management program.

 

Objectives

  • Analyze current processes and performance that impact quality improvement.
  • Identify the components of quality improvement.
  • Identify and describe the steps to implementing a quality improvement program.
  • Describe the steps to evaluating the success of a quality improvement program.

 

Course Outline

 

Part 1: The Benefits of Quality Improvement

Defining Quality Improvement

 

Part 2: Understanding Quality Improvement

A Brief History of Quality Management/Improvement

The Cost of Quality

The Cost of Doing Things Poorly

Setting the Standards for Quality

 

Part 3: The Components of Quality Improvement

Understanding Process

Models for Improving Process

Management Commitment to Quality

Client Orientation

Benchmarking

Measurement and Testing

 

Part 4: Tools for Quality Improvement

Root Cause Analysis Worksheet

Flow Charts

Check Sheets

Pareto Diagrams

Cause and Effect Diagrams

Affinity Diagrams

Establishing a Process Improvement Team

Team Members’ Responsibilities

 

Part 5: Resources

Glossary

Case Study #1

Case Study #2

Case Study #3

 

Click here to purchase this guide in Spanish.

  • Format: Laser Printed
  • Paperback: Spiral-Bound
  • Pre/Post assessments may be purchased separately: Available on-line or hard copy
  • Instructor Set may be purchased separately: Set includes instructor guide, activities, handouts and full-color PowerPoint presentation
  • Participant Guide available in Spanish

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