Problem Solving, Participant Guide

A problem is any negative situation, issue or matter that is unresolved. The ability to solve problems is one of the most essential skills in life. In this course we begin with understanding a problem in order to solve it and the difference between a systemic and individual problem.

8-Hour Course

More details


$24.95

100 items in stock

Course Description

With this course you will learn to: solve a problem; identify six issues upon which problems can have a negative effect; define problem solving; identify the seven steps in the RESOLVE problem-solving model; write a goal statement that is specific, measurable, attainable, relevant, and time-bound; use the Fishbone Diagram to identify a problem’s cause; communicate with others effectively about problems.

 

Objectives

  •  Work collaboratively to solve a problem
  • Define a problem
  • Identify six issues upon which problems can have a negative effect
  • Define problem solving
  • Describe the goal of problem solving
  • Explain the problem solving intent
  • Identify the seven steps in the RESOLVE problem-solving model
  • Know how to recognize a problem
  • Clearly define what a goal is
  • Know how to set goals that work
  • Write a goal statement that is specific, measurable, attainable, relevant, and time-bound
  • Use the Fishbone Diagram to identify a problem’s cause
  • Use the Five Whys strategy to identify a problem’s cause
  • Use brainstorming to identify possible solutions
  • Know the four brainstorming rules
  • Communicate with others effectively about problems
  • Work collaboratively to formulate solutions
  • Choose the best solution
  • Decide on a plan of action
  • Evaluate the chosen solution
  • Know how to communicate results
  • Know when a problem is escalating

 

Course Outline


Part 1: Pre-Instructional Activity: The power of synergy

Introduction                                                                                         

What is synergy?


Part 2:  Problems at Work

Introduction

What is a problem? 

Impact of problems in the workplace

Systemic vs. individual problems

Your role in problem solving

What is problem solving?

 Seven steps to effective problem solving

           

Part 3:  Recognize and Examine the Problem

Introduction

Step 1: Recognize the problem

Describe what you have         

Describe what you want

What is a goal?

Setting SMART goal statements

Progressing toward SMART goals

Setting goals with others

Step 2: Examine the problem

Using the Fishbone Diagram

 

Part 4:  Developing Solutions

Introduction

Step 3: Solutions - Identify possible solutions to the problem

Step 4: Options - Select possible solutions to solve the problem

Step 5: Locate - Choose the best solution to the problem

 

Part 5:  Action

Basic Sentence Structure: Present and Past Tense

Basic Sentence Structure: Using FINISH

Basic Sentence Structure: Future Tense

Note: Establishing the Tense Context

 

Click here to purchase this guide in Spanish.

  • Format: Laser Printed
  • Paperback: Spiral-Bound
  • Pre/Post assessments may be purchased separately: Available on-line or hard copy
  • Instructor Set may be purchased separately: Set includes instructor guide, activities, handouts and full-color PowerPoint presentation
  • Participant Guide available in Spanish

30 other products in the same category:

Cart  

No products

Shipping $0.00
Total $0.00

Cart Check out