Professionalism, Instructor Set

The course reviews behaviors that demonstrate professionalism for line staff. The focus is on benefits of professionalism to business and individuals, how to convey a professional image, communication and interpersonal interactions, and managing personal behaviors that demonstrate professionalism and respect for self and others

8-Hour Course

 

More details


$199.95

100 items in stock

Course Description

The course reviews behaviors that demonstrate professionalism for line staff. The focus is on benefits of professionalism to business and individuals, how to convey a professional image, communication and interpersonal interactions, and managing personal behaviors that demonstrate professionalism and respect for self and others.

 

Objectives

  • Recognize qualities of professionalism.
  • Self-assess personal qualities of professionalism for strengths and areas to improve.
  • Develop qualities of professionalism to achieve desired personal image.
  • Adapt words, voice qualities and body language to the situation.
  • Behave within appropriate boundaries for public versus private.
  • Develop self-awareness and self-control for managing emotional behavior.
  • Use qualities of professionalism to demonstrate respect for others.

 

Course Outline

 

Part 1: Importance of Professionalism

What Is Professionalism?

Deflecting Unprofessional Trends

Aligning with Organizational Expectations

Understanding Your Organization’s Expectations

Individual Perspective

Professionalism and Your Career

Self-Assessment


Part 2: Creating a Professional Image

Professional Image

First Impressions

Manage Your Image

Appearance

Attitude

Contributors to Attitude

Positive Attitude

Character

Competence

Good Work Ethic

 

Part 3: Communication and Interpersonal Interactions

Communication

Conveying a Message

Listening

Empathy

Interpersonal Interactions

Interactions with Diversity

Boundaries

 

Part 4: Managing Personal Behavior

Self-management

Importance of Respect

Considerate and Inconsiderate Behavior

Netiquette

 

This instructor set includes: Instructor guide, activities, handouts and full-color PowerPoint presentation.

 

Click here to purchase this set in Spanish.

 

  • Format: Laser Printed
  • Paperback: Spiral-Bound
  • Set Includes: Instructor guide, activities, handouts and full-color PowerPoint presentation
  • Participant Guide may be purchased separately
  • Pre/Post assessments may be purchased separately: Available on-line or hard copy
  • Instructor Set available in Spanish

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