Continuous Quality Improvement, Instructor Set

With this course you will increase the knowledge and ability to: analyze current processes and performance that impact quality improvement; identify the components of quality improvement.

8-Hourse Course


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$199.95

100 items in stock

Course Description

With this course you will increase the knowledge and ability to: analyze current processes and performance that impact quality improvement; identify the components of quality improvement; identify and describe the steps to implementing a quality improvement program and describe the steps to evaluating the success of a quality improvement program.

 

Objectives

  • Analyze current processes and performance that impact quality improvement.
  • Identify the components of quality improvement.
  • Identify and describe the steps to implementing a quality improvement program.
  • Describe the steps to evaluating the success of a quality improvement program.

 

Course Outline

 

Part 1: The Benefits of Quality Improvement

Defining Quality Improvement

 

Part 2: Understanding Quality Improvement

A Brief History of Quality Management/Improvement

The Cost of Quality

The Cost of Doing Things Poorly

Setting the Standards for Quality

 

Part 3: The Components of Quality Improvement

Understanding Process

Models for Improving Process

Management Commitment to Quality

Client Orientation

Benchmarking

Measurement and Testing

 

Part 4: Tools for Quality Improvement

Root Cause Analysis Worksheet

Flow Charts

Check Sheets

Pareto Diagrams

Cause and Effect Diagrams

Affinity Diagrams

Establishing a Process Improvement Team

Team Members’ Responsibilities

 

Part 5: Resources

Glossary

Case Study #1

Case Study #2

Case Study #3

 

This instructor set includes: Instructor guide, activities, handouts and full-color PowerPoint presentation.

 

Click here to purchase this set in Spanish.

  • Format: Laser Printed
  • Paperback: Spiral-Bound
  • Set Includes: Instructor guide, activities, handouts and full-color PowerPoint presentation
  • Participant Guide may be purchased separately
  • Pre/Post assessments may be purchased separately: Available on-line or hard copy
  • Instructor Set available in Spanish

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