Problem Solving, Instructor Set

With this course you will increase the knowledge and ability to: work collaboratively to solve a problem; identify six issues upon which problems can have a negative effect.

8-Hour Course


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$199.95

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Course Description

With this course you will increase the knowledge and ability to: work collaboratively to solve a problem; identify six issues upon which problems can have a negative effect; define problem solving; identify the seven steps in the RESOLVE problem-solving model; write a goal statement that is specific, measurable, attainable, relevant, and time-bound; use the Fishbone Diagram to identify a problem’s cause; communicate with others effectively about problems.

 

Objectives

  •  Work collaboratively to solve a problem
  • Define a problem
  • Identify six issues upon which problems can have a negative effect
  • Define problem solving
  • Describe the goal of problem solving
  • Explain the problem solving intent
  • Identify the seven steps in the RESOLVE problem-solving model
  • Know how to recognize a problem
  • Clearly define what a goal is
  • Know how to set goals that work
  • Write a goal statement that is specific, measurable, attainable, relevant, and time-bound
  • Use the Fishbone Diagram to identify a problem’s cause
  • Use the Five Whys strategy to identify a problem’s cause
  • Use brainstorming to identify possible solutions
  • Know the four brainstorming rules
  • Communicate with others effectively about problems
  • Work collaboratively to formulate solutions
  • Choose the best solution
  • Decide on a plan of action
  • Evaluate the chosen solution
  • Know how to communicate results
  • Know when a problem is escalating

 

Course Outline


Part 1: Pre-Instructional Activity: The power of synergy

Introduction                                                                                         

What is synergy?


Part 2:  Problems at Work

Introduction

What is a problem? 

Impact of problems in the workplace

Systemic vs. individual problems

Your role in problem solving

What is problem solving?

 Seven steps to effective problem solving

           

Part 3:  Recognize and Examine the Problem

Introduction

Step 1: Recognize the problem

Describe what you have         

Describe what you want

What is a goal?

Setting SMART goal statements

Progressing toward SMART goals

Setting goals with others

Step 2: Examine the problem

Using the Fishbone Diagram

 

Part 4:  Developing Solutions

Introduction

Step 3: Solutions - Identify possible solutions to the problem

Step 4: Options - Select possible solutions to solve the problem

Step 5: Locate - Choose the best solution to the problem

 

Part 5:  Action

Basic Sentence Structure: Present and Past Tense

Basic Sentence Structure: Using FINISH

Basic Sentence Structure: Future Tense

Note: Establishing the Tense Context

 

This instructor set includes: Instructor guide, activities, handouts and full-color PowerPoint presentation.

 

Click here to purchase this set in Spanish.

  • Format: Laser Printed
  • Paperback: Spiral-Bound
  • Set Includes: Instructor guide, activities, handouts and full-color PowerPoint presentation
  • Participant Guide may be purchased separately
  • Pre/Post assessments may be purchased separately: Available on-line or hard copy
  • Instructor Set available in Spanish

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